Company Name:  IBM
Qualification:  Any Graduate / Post Graduate
Location:  Hyderabad
Experience:  Freshers (0 to 2 Years)
Job Role: Technical Support Associate

Required Skills/ Qualification:

- Any Graduate / Post Graduate can apply for this Technical Support Associate profile job
- Minimum 0 to 2 years of experience in Technical Support role
- Freshers should have good communication skills
- Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
- Utilize available time efficiently in order to achieve effective and efficient results
- Identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client - Outlook, Notes etc.
- Questioning/probing skills, as relevant to the issue and level of the caller
- See opportunity and implement process improvements
- Ability to meet a set of defined account agent productivity measurement
- Willingness to work in rotation shifts.
- Candidate must have good problem solving skills
- Interview Rounds : Online Test, Face to Face interview, HR Interview
- Interested and eligible candidates should apply at the earliest before link gets expired. Shortlisted candidates will get interview call letter

https://www.naukri.com/job-listings-0-to-2-years-170220902575