Allscripts Hiring Freshers As Service Desk Analyst In Pune

Job Location : Pune
Position : MS Associate Service Desk Analyst

Experience Required : 0 – 2 Years
Eligibility Criteria :
Educational Qualification :
BA or BS degree preferred or other relevant combination of training and experience.
0- 2 years entry level to moderate experience in providing service desk support preferred
Responsibilities
Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team.
Provides first-line technical support when handling calls, in order to provide time-of-call resolution to less complex calls whenever possible.
Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands.
Assist in the maintainence of the Service Desk Knowledge Base.
How To Apply :
Interested and eligible candidates can directly apply using the below mentioned link.

https://emea-allscripts.icims.com/jobs/24236/ms-associate-service-desk-analyst/job