CAPGEMINI OFF CAMPUS DRIVE CHENNAI

CAPGEMINI HIRING FOR TECHNICAL SUPPORT ANALYST
EXP: FRESHERS

Eligibility:
Educational Qualification: Any Degree
Experience level: Experienced
Short Description: Service Desk Support, Technical Support, Monitoring
Responsible for handling user’s mails and calls.
Responsible for handling Infra command center alerts 1st level activity.
Responsible for troubleshooting potential technical issues with the users.
Responsible to manage the Open Ticket in queue and closure follow-up in the CRM.
Need to ensure adherence to Process and deliver Operational requirements.
Good Communication, Flexible with Shift timings for 24/7 process.
Experience and Knowledge in Active Directory, ITIL certified preferred as additional.

Link to apply: https://www.capgemini.com/in-en/jobs/tech-support-analyst-1/
.................