Infosys Walk-in Drive
Infosys Walk-in Drive
Infosys hiring candidates for the role of Service Desk Specialist ,for Bangalore, Chennai, Mumbai, Hyderabad, India location . The complete details about Infosys Recruitment For Freshers & Experienced as follows.
Infosys Walk-in Drive Details:
Qualification : BE / BTech / ME / MTech in any Disciplines.
Experience : 0-3 years
Salary :18,000 TO 38,000
Job Location : Bangalore, Chennai, Mumbai, Hyderabad
Shifts: Flexible for 24/7 shifts
Skills & Knowledge:
- Ability to work across organizational and professional boundaries
- Excellent verbal and written communication skills
- High level of interpersonal skills, including active comprehension and understanding
- Good organizational skills and ability to prioritize workloads.
- Business etiquette
- Knowledge of ITIL framework
- Broad knowledge of IT products, services and terminology
- Identification of problems and solutions
- Analysis of data
- Ability to work as part of a team or on own initiative.
- Customer focused
- Proactive
- Self-Motivated
- Patient
- Innovative
Job duties and responsibilities:
- Perform basic troubleshooting, identify the relevant knowledge articles and resolve the issue or escalate to Level 2/3 team
- Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including chat, email and telephone.
- Update incidents with detailed and relevant information in a timely and effective manner;
- Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
- Escalate an incident or troubleshoot tickets according to the company escalation processes;
- Ensure Customer Service Level Agreements are met or exceeded;
- Respond to customer enquiries in a timely and efficient manner;
- Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure customer/user confidentiality and data protection at all times
How To Apply For Infosys Walk-in drive:
You can also apply directly through the following link
