Company Name: Wipro
Experience: Freshers/Experience(0-4 Years)Job Location: Mumbai
Qualification: Graduates(Except:MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs)
Date of Joining: Immediate Joiners
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Job Description:
Roles and Responsibilities:
Inbound / Outbound interaction with clients
Skilling on all voice and back office queues as per requirement.
Minimum typing speed of 24 WPM and 90% accuracy
Good computer navigational skills and familiar with MS office
Should have good customer service skills
Understand customer queries / request and act accordingly.
Maintain a healthy and clean work environment.
Update knowledge of process on regular basis.
Eligibility Criteria:
MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs,- Not eligible
Fixed Saturday & Sunday off.
UK shift timing
Graduates & Undergraduates Freshers eligible
Freshers eligible
Skills Required:
Good written and very good verbal communication skills. Fluent, neutral accent English language skills. Able to understand, assess and articulate a response both written and verbal.
Be able to comprehend the words of the customer on an email, and articulate the response in a free flowing writing form.
English Language proficiency overall needs to be excellent.
Good telephone skills , able to listen patiently & remain focused throughout the conversation
Good customer care skills able to empathize, with a natural ability to assist & support, including commitment to follow through
Good team working skills with the ability to contribute to effective team performance
Basic influencing & persuasion skills.
Good self-organizational skills.
Salary:
1.75 to 2.50 LPA
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