Dell Recruitment | Technician, Technical Support

Dell Recruitment | Technician, Technical Support | Bangalore | Last Date : 30 Jan 2021

Dell hiring candidates for the role of Principal Software  Engineer ,for Bangalore location .The complete details about Dell Off campus Hiring 2021 as follows

About :

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive

Dell Recruitment Details :

Job Position : Technician, Technical Support

Job ID : R052604

Qualification : BE, BTech, MCA

Experience : 0 to 6 years

Job Location : Bangalore 

Salary : As per the company standards

Job Family: Product-Services Services Global-Services

Job Posted Date : 7th Jan 2021

Last Date : 30 Jan 2021

Role & Responsibilities :

•  Responsible for providing telephone support for customers on operation or maintenance of Dell products.
• Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
• Responsible for EWS, Total solutions, YTT and In warranty extension sales.
• Performs work in accordance to standardized policies and procedures
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
• Documents problems in the support solution database for diagnostics and solution implementation.
• Ensure proper escalation procedures are followed.
• Responsible for customer satisfaction through effective handling of customer problems
• Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

.Candidate requirement :

• Minimum Graduates in any stream. (10+2+3)
• Undergraduates with at least 12 months of international call center / 24 months of domestic call center or any other work experience – full time experience.
• Should be willing to work in shifts in a 24 x7 work environment
• Fluent communication in English and Hindi
• Excellent telephone soft skills & thorough telephone functional skills
• Ability to handle stressful situations.
• Ability to deal professionally with irate customers
• Good Knowledge of PC Hardware/Software for desktop & portable systems
• Any relevant Certification/Technical Qualification

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How To Apply for Dell Jobs 2021 : 

Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.

Apply Link : Click Here To Apply