Red Hat
Job Position:– Trainee Associate Technical Support Engineer
Job Location:- Pune
Primary job responsibilities
- Perform basic investigation and troubleshooting of Red Hat enterprise application server suite of products and additional layered products to find resolutions for technical issues
- Gather information for each bug and provide analysis to fully understand the issue
- Propose and discuss fixes or workarounds and provide advice to educate customers
- Collaborate with engineering, product management, and support management teams to prioritize customer requests
- Incorporate your findings to Red Hat's knowledge base
- Support Red Hat's global customers on technical issues through phone, chat, or remote access tools
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Required skills
- Excellent verbal and written communication skills
- Good analytical and problem solving skills
- Ability to communicate and present ideas in a user friendly way
- Focused on delivering remarkable and consistent customer experience
- Self-motivated and comfortable working within a team
- Ability to learn, adopt, and practice Red Hat Values and Competencies
- Must have graduated within the last two years with a bachelor's degree in engineering, technology, computer science or IT, science, or computer applications, or a master's degree in computer applications or marketing and communications
- Red Hat Certified Engineer (RHCE)
- Basic understanding of Linux, containers, and open source
- Basic knowledge of TCP/IP networking and UNIX services and concepts
- Open source community experience through project contribution is a plus
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