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IT Support Technician

K2a Online job

Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. 

  • Right now, we are funding over $1.5 billion in home loans per month
  • We have funded over $14 billion in loans and $3.5 billion in insurance 
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We have secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do, and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach. 

The Better mission is rooted in values that drive us.

A Better opportunity:

The Networking Team is a diverse group of technology professionals responsible for the
infrastructure that powers Better’s sites. Better is looking for a self-motivated person to help us
build, maintain, and support our networking infrastructure. You will be joining a strategic group
that cross-functionally services the Better business and partners with multiple departments
across the entire enterprise.

Responsibilities will include:
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Support OS X and Windows users (e.g. software installs and VPN troubleshooting)
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Provision, manage, and repair of employee's laptops
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Enforce best practices of office IT security
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Provision and support of VOIP telephony and telepresence equipment
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Support wired and wireless networks
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Create documentation for frequently asked questions
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Asset management and procurement
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Escalate to L2/L3 appropriately
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Respond to, and diagnose, problems through discussions with users, including problem
recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based
on SOPs
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Perform user account management activities
Escalate complex problem to appropriate support specialists
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Responsible for activities relating to the evaluation, analysis, and setup of PC-based software
products
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Troubleshoot client software and basic network connectivity problems
Identify, evaluate and prioritize customer problems and complaints
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May train users and operators on a limited basis and/or may write training procedures
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Participate in on-going training and departmental development
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Routine maintenance updates with other IT staff and business units
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Create all required documentation including standards, configurations and diagrams
About You:
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1-2 Years Experience
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Familiar with Active Directory
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Flexible with working hours
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Basic networking knowledge (OSI network layers, TCP/IP) required.
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Preference for those who have worked for regulated companies
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Fluent in English (Orally & Written)
 
Familiar with Help Desk ticketing systems
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Preference for those who have worked with overseas IT offices in the past
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Experience with Saas management
Bonus Points for:
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Understanding of working in a cross-platform (Windows and macOS) environment.
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Office 365 experience is a plus.
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Okta / Jumpcloud experience a plus

Better is an equal opportunity employer. We do not discriminate based on race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.


https://boards.greenhouse.io/betterindia/jobs/4251402003?t=c3b0f81d3us

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