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IT Support Technician

Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. 

  • Right now, we are funding over $1.5 billion in home loans per month
  • We have funded over $14 billion in loans and $3.5 billion in insurance 
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We have secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do, and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach. 

The Better mission is rooted in values that drive us.

A Better opportunity:

The Networking Team is a diverse group of technology professionals responsible for the
infrastructure that powers Better’s sites. Better is looking for a self-motivated person to help us
build, maintain, and support our networking infrastructure. You will be joining a strategic group
that cross-functionally services the Better business and partners with multiple departments
across the entire enterprise.

Responsibilities will include:
Support OS X and Windows users (e.g. software installs and VPN troubleshooting)
Provision, manage, and repair of employee's laptops
Enforce best practices of office IT security
Provision and support of VOIP telephony and telepresence equipment
Support wired and wireless networks
Create documentation for frequently asked questions
Asset management and procurement
Escalate to L2/L3 appropriately
Respond to, and diagnose, problems through discussions with users, including problem
recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based
on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software
products
Troubleshoot client software and basic network connectivity problems
Identify, evaluate and prioritize customer problems and complaints
May train users and operators on a limited basis and/or may write training procedures
Participate in on-going training and departmental development
Routine maintenance updates with other IT staff and business units
Create all required documentation including standards, configurations and diagrams
About You:
1-2 Years Experience
Familiar with Active Directory
Flexible with working hours
Basic networking knowledge (OSI network layers, TCP/IP) required.
Preference for those who have worked for regulated companies
Fluent in English (Orally & Written)
 
Familiar with Help Desk ticketing systems
Preference for those who have worked with overseas IT offices in the past
Experience with Saas management
Bonus Points for:
Understanding of working in a cross-platform (Windows and macOS) environment.
Office 365 experience is a plus.
Okta / Jumpcloud experience a plus

Better is an equal opportunity employer. We do not discriminate based on race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.


https://boards.greenhouse.io/betterindia/jobs/4251402003?t=c3b0f81d3us