Company Benefits / Terms
- The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion
Qualification Criteria
- BE/ BTech (CS/IT)/ MCA
- Target Batch Passout: 2019-2020
Locations
Interview Locations
Bangalore
Job Locations
Bangalore
Skills Requirement
Key Skills
Product Support
Desired Skills
- Must have a bachelor’s degree in engineering track computer science degree is preferred
- Must have an experience of more than 1 year in a Product support role
- Knowledge of any programming language and prior experience as a developer is preferred
- Should have good communication skills both verbal and written and prior experience of communication with internal stakeholders, external customers in B2B domain is preferred
Job Description
Description
- Product support engineers are in charge of providing effective support for products developed in their organization. They are responsible for testing and providing technical troubleshooting during development.
- One of their main responsibilities includes creating a product support plan to provide maintenance.
- They oversee software deployments, are responsible for ensuring product quality, an overview of the security and integrity of the product to minimize privacy concerns, and create detailed product reports.
- A bachelor’s degree in an engineering track is a must, and good knowledge about any software programming language is preferred.
- In addition, previous experience in a related role is preferred.
- Product support engineers have advanced problem-solving skills and pay close attention to detail.
- They must have extensive knowledge of company products, be able to work in a fast-paced environment and be able to adapt to changes in product requirements.
- Additionally, they must have excellent interpersonal skills and work well in a team environment with other engineers.
- They also must be able to perform effectively with minimal supervision.
- Proficiency with proprietary software, as well as office applications to communicate with higher management and other team members, is necessary as well.
Responsibilities
- Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
- Support remote and local upgrades, installations, and maintenance.
- Conduct training and create documentation for other engineers, users, and other audiences.
- Involvement in technical discussions with the dev team to understand the product better, document them and address customer concerns raised related to the product.
- Provide on-call and ongoing troubleshooting, technical suggestions to internal and external stakeholders.
Important Instructions
Selection Process
- Face to Face Round
Instructions to Apply
- Tentative date of Joining: Immediate
- Tentative date of interview: Will be communicated post registration window is closed
- The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview.
- No candidate will be entertained by the company without the formal intimation from Aspiring Minds.
How to Apply ?
Please read all job details clearly and apply exactly as mentioned below only if you meet eligibility criteria.
